Shipping Policy
Shipping FAQ
When can I expect to receive my shipment?
All orders are processed and shipped within 5 business days after the order is placed.
After shipment, delivery usually takes approximately 10–20 business days, depending on the shipping carrier, destination location, weather conditions, holidays, and other factors.
Please note that delays may occasionally occur due to carrier delays, customs inspections, or circumstances beyond our control.
How can I track my order?
Once your order has been shipped, you will receive a Shipping Confirmation email containing your tracking number.
You can use your tracking number to check your order status through the carrier’s tracking system or third-party tracking services.
If you have any questions regarding your shipment, please contact us at:
What are your shipping rates?
We offer a standard shipping rate of $5.99 for orders shipped within the United States.
Shipping fees may vary depending on promotions, order value, or shipping method selected during checkout.
Any applicable shipping charges will be displayed before completing your purchase.
Which countries do you ship to?
Currently, we primarily ship orders within the United States.
If you have any questions regarding shipping availability, please contact us at:
How can I change my shipping address?
Shipping address changes are only accepted on the same day the order is placed before:
11:00 PM (PDT, UTC-7)
To request an address change, please contact us immediately at:
Once an order has been processed or shipped, we may not be able to modify the shipping address.
Can I ship my order to an address different from my billing address?
Yes.
You may provide a shipping address different from your billing address during checkout.
Please ensure that all shipping information is accurate before completing your purchase.
How is my order shipped?
Orders are shipped during regular business days, excluding weekends and holidays.
Orders placed on Saturday, Sunday, or holidays will typically be processed on the next business day.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Taxes
Customers are responsible for any applicable taxes required by their state or local jurisdiction.
Sales tax may be collected during checkout where required by applicable U.S. tax laws.
Contact Information
Email:
service@chovhouse.com