FAQ
How do I place my order?
To place an order:
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Add the items you would like to purchase to your shopping cart.
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Click the “Checkout” button to proceed with your order.
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You may choose to complete your purchase through our website checkout or through PayPal.
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If you choose PayPal, click the PayPal button and you will be redirected to the PayPal payment page.
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During checkout, you will be asked to provide the following information:
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Email address
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Name
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Shipping address
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If you have a valid discount code, enter it in the “Discount code” field and click “Apply.”
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Continue through the shipping and payment steps.
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After completing your payment, you will receive an order confirmation email containing your order details.
If you experience any issues during checkout, please contact our customer service team at:
What if there are missing items or incorrect products in my order?
If your order contains missing items or incorrect products, please contact us at:
Please include your order number and provide photos showing the issue.
Our customer service team will review your request and provide an appropriate solution, including replacement or other assistance when applicable.
How do I know that my order has been successfully submitted?
After your order has been successfully placed, you will receive a confirmation email containing your order number and purchase details.
If you do not receive your confirmation email, please contact us at:
I would like to change my order. What should I do?
Order changes may be requested on the same day the order is placed before 11:00 PM (PDT, UTC-7).
Please contact us as soon as possible at:
Once an order has entered the processing or shipping stage, changes may no longer be possible.
How do I add items to my cart?
To add an item to your cart:
- Visit the product page.
- Select your preferred options (if applicable).
- Click the “Add to Cart” button.
- You can continue shopping or proceed to checkout.
How do I view my shopping cart?
Click the shopping cart icon located at the top of the Website.
From your cart page, you can:
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Review your selected products;
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Update quantities;
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Remove items;
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Proceed to checkout.
How do I remove items from my cart?
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Click the shopping cart icon.
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Find the item you would like to remove.
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Click the “Remove” option.
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Your cart will automatically update.
How do I change the quantity of an item in my cart?
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Open your shopping cart.
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Find the item you want to update.
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Change the quantity in the quantity field.
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Your cart total will automatically update.
What browsers are recommended for this website?
For the best shopping experience, we recommend using the latest versions of:
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Google Chrome
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Safari
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Firefox
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Microsoft Edge
What payment methods do you accept?
We accept major payment methods including:
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Visa
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Mastercard
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American Express
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Discover
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PayPal
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Apple Pay
How do I make payments using PayPal?
PayPal provides a simple and secure way to complete your purchase.
After adding items to your cart:
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Click the PayPal checkout option.
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You will be redirected to PayPal.
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Log in to your PayPal account and complete payment.
How do I use a discount code?
To use a promotional code:
- Add your desired products to your cart.
- Proceed to checkout.
- Enter your discount code in the “Discount code” field.
- Click “Apply.”
- Confirm that the discount has been successfully applied before completing payment.
What is your return and exchange policy?
Please refer to our Return & Refund Policy for detailed information regarding returns and exchanges.
If you have any questions, please contact:
Our customer service team is available 24/7 and will respond as soon as possible.
How do I return an item?
To request a return, please contact our customer service team:
Please provide your order number and details regarding your return request.
What is your cancellation policy?
Order cancellations may be requested on the same day the order is placed before:
11:00 PM (PDT, UTC-7)
Please contact us at:
After the order has been processed or shipped, cancellation may no longer be available.
Is ordering online secure?
Yes.
We take the security of your personal information seriously. Our Website uses secure technology to protect your information during checkout.
Payment transactions are processed through trusted third-party payment providers that use industry-standard security measures.
Is it safe to use my credit card on your website?
Yes.
All payment information is securely processed through encrypted payment gateways. Chovhouse does not store your complete credit card information.
Is my personal information kept private?
Yes.
We respect your privacy and protect your personal information in accordance with our Privacy Policy.
We do not sell or rent your personal information to third parties. Information may only be shared when necessary to provide services, process payments, comply with legal requirements, or protect our rights.
How can I cancel my order?
If you need to cancel an order, please contact our customer service team as soon as possible:
Please include your order number and reason for cancellation. Our team will review your request and assist you based on your order status.
Contact Information
Email:
service@chovhouse.com